Engineered Solutions

Less spreadsheet, more strategy.

Four phases to identify where AI pays back, build the right flow, and measure the return in hours and euros.

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The problem

Most mid-market industrial firms know AI matters. Very few know where to start. The default is to chase technology for its own sake — budget burned, initiatives with no return. We do the opposite: we start from the process. Where you lose time, where data stalls, where a hybrid flow unlocks value. The technology comes after.

The method

Four phases, before a single line of code.

No AI for AI's sake. Only flows that produce hours and euros.

Phase 01

Process audit

We go into the target function — procurement, customer service, finance — and measure how the work flows today. How many hours it costs, where it stalls, what data already exists, where human judgment cannot be replaced. An operating audit, not an abstract scan of your maturity.

  • Mapping of the real workflow

    Not how it should run on paper. How it runs today, in the hands of the people doing it every day.

  • Timing and bottleneck measurement

    Hours spent, where data stalls, where the phone replaces the system.

  • Audit of available data

    What exists, what is reachable, what must be built. No solid data, no working flow.

  • Identification of human decisions

    Which calls must stay with a person — and why. That line separates useful AI from dangerous AI.

4

Axes of the audit

Time
Data
People
Decisions

From the real flow to the levers of value

Example · matrix by function

Procurement Order requirements, supplier anomalies High
Operations Demand forecasting, maintenance High
Customer Service Ticket triage, assisted responses High
Finance Reconciliation, anomaly checks Medium
Sales Lead scoring, assisted follow-up Medium
HR CV screening, guided onboarding Medium
Phase 02

Opportunity mapping

From the audit data we build a matrix: every AI opportunity classified by economic impact and technical feasibility. Not a generic list of use cases — only the ones that fit your process, your data, your people.

  • Interviews with function leads

    We talk to the people who know the process, not the people who imagine it.

  • Impact × feasibility matrix

    Every opportunity classified on two axes. The quick wins surface on their own.

  • Volume sizing

    How many hours, how many cases, how many errors. Without numbers, no priority holds up.

Phase 03

Business case with real numbers

Each priority becomes a written business case. Real costs — technology, training, internal hours — against benefits estimated on the real volumes of your process. No three-digit projections to impress the board. Conservative, verifiable numbers a controller can defend.

  • All-in costs on the table

    Technology, training, advisory, internal hours. Everything visible, before the first invoice.

  • Benefits sized on your volumes

    Not industry benchmarks. The hours and euros pulled from your own systems.

  • Risk and mitigation analysis

    What can go wrong, how much it costs if it does, how we cut the probability.

  • Board-ready document

    A report a CFO can defend in five minutes.

Example · business case

Project: customer service automation

Investment

€45K

12-month ROI

+180%

Reduction in manual tickets −60%
Average response time −75%
Customer satisfaction (NPS) +35 points
Payback period 4 months

Example · 12-month plan

Month 1-2

Quick wins

Low-risk solutions with near-certain return. Builds internal momentum.

Month 3-5

Foundations

Team training, data ready, first hybrid flows in production.

Month 6-9

Scaling

Extension to other functions, advanced automation, flow governance.

Month 10-12

Optimization

Measure ROI, cut what does not work, plan year two.

Phase 04

Phased plan

Priorities sequenced on a timeline. What starts now, what needs preparation, what scales after the first results. A 12-month plan your leadership can read, challenge, approve — not a consultant's Gantt chart.

  • Quick wins in the first 30 days

    We start where the return is near-certain. It earns internal credibility and frees budget for the next moves.

  • Dependencies and sequence

    Each phase prepares the next. Skipping them costs more than running them.

  • Control KPIs per phase

    Numbers that say whether we are where we should be. If not, we correct before scaling.

  • Budget and resources per quarter

    Clear allocation, with room to reassign when results land earlier than expected.

Pilot estimate · industrial mid-cap

The method, applied. In hours and euros.

1.560h

returned to the procurement lead

per year, at the same order volume

€62k

operating cost reallocated

the salary equivalent of 1 senior FTE

−85%

order analysis time

from 6 hours to under 1 for every new request

Early estimates based on the client's real volumes and industry-average costs. Final figures will be published once the pilot concludes.

Guided reskilling

The time released — where the real value goes

The hours saved do not vanish. They become higher-value work.

01
Negotiation

Strategic negotiation

With the data already prepared, the manager focuses on the negotiation with key suppliers.

02
Diagnosis

Anomaly investigation

Why are certain codes always underwater? The freed time pays for going upstream.

03
Foresight

Forward planning

With the current order handled by the flow, the team can already work on the next one.

04
Presence

Client relationships

Anticipating variations, handling changes: high-value work that needs a human in the room.

05
Kaizen

Process improvement

Kaizen, lead-time reduction, inventory optimization: high-impact work that is impossible today.

06
Team

Training and knowledge

Pairing with junior staff, transferring expertise, building the resilience of the team.

More solutions from our portfolio

Every solution follows the same principle: hybrid flow, data inside the company, a human who decides.

Intelligent support chatbot

Answers for customers, without the wait

An assistant that understands context, draws from the company knowledge base, and scales without growing the team. Multi-language, multi-channel.

  • Contextual, customer-facing
  • Internal knowledge-base assistant
  • Integrated with the channels you already use
RAG systems

The right answers, from the documents you already have

Your team finds in seconds what today takes hours across documents, procedures, and email. Every answer cites its source.

  • Semantic search across your documents
  • Cited, verifiable sources
  • Data that stays inside the company
Contract Guardian

Contracts under control

Automated contract analysis: anomalies, critical clauses, deadlines. Your legal team validates instead of compiling.

  • Extraction of clauses and key dates
  • Anomaly flagging against your standards
  • Full audit trail
Advanced

Multi-agent orchestration

For processes that cross several functions: specialized agents that collaborate, an orchestrator that coordinates, a human who decides on the critical calls.

  • Smart router across agents
  • Shared memory and audit
  • Human-in-the-loop on critical decisions
Next step

LET'S BUILD YOUR FIRST HYBRID FLOW

We start from your concrete process. In 8 weeks your team runs the flow on its own.